Privacy policy
Brukly OÜ ("we," "our," or "us") is committed to protecting the privacy and security of our website visitors and clients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our website www.brukly.com or use our web development services.
As a company registered in Estonia, we adhere to the General Data Protection Regulation (GDPR) and other applicable privacy laws. This policy informs you about your rights regarding the personal data you share with us.
1. Data Collection
We collect the following types of personal data:
Personal Identification Information: Name, email address, phone number, company details, and other similar data you provide when contacting us or using our services.
Billing Information: Details related to invoicing, including your name, billing address, and relevant information necessary for processing invoices.
Usage Data: Information about how you interact with our website, including your IP address, browser type, time zone, and browsing behavior through cookies and similar tracking technologies.
Communication Data: Any information p
2. How We Use Your Data
We use your personal data for the following purposes:
Service Provision: To deliver web development services as per your request, including communication and project management.
Customer Support: To address your inquiries, troubleshoot issues, and provide ongoing technical support.
Billing and Payments: To process invoices and payments, verify transactions, and maintain records for tax or legal purposes.
Improvement of Services: To analyze usage patterns on our website, improve our offerings, and personalize your experience.
Compliance: To fulfill legal obligations, such as maintaining business records and complying with applicable regulations.
3. Data Sharing with Third Parties
We do not sell, rent, or trade your personal data to third parties. However, we may share your data with trusted third-party service providers under the following circumstances:
Payment Processors (if applicable): Although we currently process payments via invoices, we may integrate payment processors like Stripe or PayPal in the future. These providers will securely handle your payment data according to their own privacy policies and applicable laws.
Hosting Providers: To host our website and store data.
Analytics Providers: To monitor website traffic and user interactions (e.g., Google Analytics).
Legal and Compliance: If required by law or necessary to protect our legal rights or the rights of others, such as in the event of a court order or regulatory requirement.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, misuse, or alteration. These measures include:
Encryption: We use Secure Sockets Layer (SSL) encryption to protect your data during transmission. SSL encrypts the data exchanged between your browser and our website, preventing unauthorized access during the transfer process.
Access Controls: Only authorized personnel have access to your personal data.
Data Minimization: We collect only the information necessary to fulfill our services and legal obligations.
Regular Audits: We regularly review our security protocols to ensure the protection of your data.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Client Information: Retained for the duration of our service relationship and for a reasonable period thereafter for legal or administrative purposes.
Billing Data: Retained for tax and accounting purposes as required by law.
6. Your Rights under GDPR
Under GDPR, you have several rights regarding your personal data:
Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccuracies in your personal data.
Right to Erasure: You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You can ask us to restrict the processing of your data under certain circumstances, such as if you contest the accuracy of the data or if the processing is unlawful but you don’t want the data deleted. In such cases, we will stop using your data but continue to store it until the issue is resolved.
Right to Object: You can object to the processing of your personal data, especially if it is used for purposes such as direct marketing, although we currently do not engage in such activities.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect data about your browsing activities on our website. This helps us analyze site traffic, improve our services, and provide you with a better user experience.
You can control the use of cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
For more information, please see our Cookie Policy.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you via email or through our website. The latest version of the policy will always be available on this page, with the "Effective Date" at the top.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:
Brukly OÜ
Email: info@brukly.com
Registry Number:17087548
Service Level Agreement
This Service Level Agreement (SLA) outlines the scope of services, response times, and service expectations between Brukly OÜ ("we," "our," or "us") and our clients ("you" or "Client") for the provision of pre-made websites and related services.
1. Overview
Our goal is to deliver pre-made websites tailored for small and medium-sized businesses (SMBs) in various industries. This SLA outlines the services provided, expected turnaround times, responsibilities, and escalation processes.
2. Services Covered
The following services are covered under this SLA:
Delivery of pre-made websites based on templates.
Minor content updates such as replacing placeholder content with your logo, text, and images.
Revisions: Up to 2 rounds of revisions for each website project.
Optional Add-ons: Additional revisions, content updates, SEO optimization, or monthly content management as per the pricing structure.
3. Service Packages
We offer three tiers of website services, with different levels of complexity:
Simple One-pager: Delivery of a one-page website within 1 week based on the project.
Business Website (2-5 pages): Delivery of a website with up to 5 pages within 1-2 weeks based on the project.
Professional Website (5+ pages with CMS): Delivery of a multi-page website with advanced features (e.g., CMS, animations) within 2-3 weeks based on the project.
Additional services, such as monthly content management and SEO, can be requested as part of ongoing service agreements.
4. Response and Resolution Times
We aim to provide timely responses and resolve any issues or change requests according to the following timelines:
4.1. Response Times:
Emails and Requests: Response within 48 hours for all general queries and non-urgent requests.
Urgent Requests: For urgent issues that severely affect website functionality (e.g., downtime or major bugs), we will respond within 1 business day.
4.2. Resolution Times:
Resolution times for website delivery, revisions, and error fixes are based on the complexity of the project and the specific agreement between the client ("you") and Brukly OÜ ("us"). However, we aim to adhere to the following general guidelines to provide efficient, high-quality service:
Website Delivery:
Simple One-Pager: Typically delivered within 1 week of final content approval.
Business Website (2-5 pages): Typically delivered within 1-2 weeks of final content approval.
Professional Website (5+ pages with CMS): Typically delivered within 2-3 weeks of final content approval.
Revisions and Content Updates:
Minor Updates: Completed within 2 business days of request.
Major Updates (e.g., adding new features or pages): Completed within 5-7 business days, depending on the complexity.
Error/Bug Fixes:
Critical Issues (e.g., site down): Resolved within 1 business day.
Non-Critical Issues: Resolved within 5 business days.
Note: These timelines serve as general estimates, and specific deadlines will be agreed upon based on the project scope and requirements.
4.3 Customer Guidance and Support Resources
To support our clients in using and managing their websites effectively, Brukly OÜ will provide video guides or tutorials demonstrating how to adjust, update, or use key features of the system as needed. These resources will be made available to help to make changes independently, facilitating smoother operations and timely adjustments on their end.
5. Client Responsibilities
To ensure the smooth delivery of services, the Client agrees to:
Provide all necessary materials (e.g., logos, text, images) in a timely manner before the start of work.
Review and approve the provided designs or revisions promptly to avoid delays.
Submit requests for content updates, changes, or revisions primarily via email to ensure proper tracking and timely responses.
Respect the delivery timelines specified in this SLA. Urgent requests or late submissions of content may impact the agreed delivery times and could incur additional charges.
6. Availability and Support Hours
Our support is available from Monday to Friday, 9:00 AM to 5:00 PM (local time).
Emails received outside of business hours will be collected, but responses or actions cannot be guaranteed until the next business day.
7. Service Exclusions
The following activities are not covered under this SLA but may be available as additional services:
Major redesigns or overhauls of websites after delivery.
Support for third-party plugins, themes, or integrations not implemented by Brukly OÜ.
Custom website features or functionalities not outlined in the initial agreement.
8. Payment Terms
For all services provided by Brukly OÜ, the payment terms are structured based on the complexity of the website project. The time frames may vary based on complexity of the project. The following outlines the payment terms for each type of project:
8.1 Payment Structure
Simple One-Pager:
100% upfront payment is required before the start of the project.
This ensures a quick and efficient delivery, with the project typically completed within 1 week of receiving final content.
Business Website (up to 5 pages):
100% upfront payment is required before the start of the project.
This approach allows for a streamlined delivery, with the project typically completed within 1-2 weeks after receiving final content.
Professional Website (5+ pages with CMS):
50% upfront payment to initiate the project.
50% final payment upon completion and approval of the website.
The final payment is due once the client has reviewed and approved the finished website, with the project typically spanning 2-3 weeks in total.
8.2 Invoicing and Payment
All invoices will be issued electronically, and payment is due upon receipt.
Payments can be made via bank transfer or credit card, and payment instructions will be provided on the invoice.
Note: All prices do not include VAT. VAT will be added where applicable based on local tax laws.
Late payments may incur interest penalties if not received within 30 days of the invoice date.
8.3 Non-payment or Project Delays
If payment is delayed or not received on time, Brukly OÜ reserves the right to pause the project until payment is made.
Any significant delays in providing necessary content or feedback from the client may also impact project delivery timelines.
9. Termination of Services
Either party may terminate the agreement with 48 hours' written notice after signing the agreement. However, to ensure fair compensation and maintain service quality, the following terms apply:
Termination by Client: If the Client decides to terminate the project after significant work has been completed and provided there is no fault or non-performance on the part of Brukly OÜ, Brukly OÜ reserves the right to charge for all work completed up to the date of termination. This includes prorated charges based on the agreed-upon project scope and rate.
Termination by Brukly OÜ: If Brukly OÜ is unable to complete the project due to delays or lack of communication from the Client, we reserve the right to terminate the agreement and charge for work completed to date.
Binding Commitment: Once the contract has been signed, the Client agrees to pay for completed work even if they choose not to proceed with the final delivery. This ensures that Brukly OÜ is compensated for time and resources invested, regardless of a change in the Client’s decision to continue.
Final Payment Obligation: If the Client cancels the project at any point after substantial work has been completed (e.g., development or design is 50% or more complete), the Client is obligated to make the final payment upon termination, based on the prorated project completion level.
10. Review and Updates
This SLA will be reviewed annually or as needed to reflect changes in services or business operations.
Cancellation and Refund Policy
At Brukly OÜ, we strive to deliver high-quality website development services to our clients. We understand that circumstances may arise where a project may need to be canceled. This policy outlines the terms and conditions for project cancellations and refunds.
1. General Overview
This policy applies to all services provided by Brukly OÜ, including website design, development, content updates, and any additional services provided as part of our project agreements.
By initiating a project with Brukly OÜ, you agree to the terms outlined in this Cancellation and Refund Policy.
2. Cancellations and Refunds
2.1 Client-Initiated Cancellations
Before Project Start:
If you cancel the project before any work begins (i.e., before payment of the initial deposit and provision of materials), you will receive a full refund of any advance payments made.After Signing the Agreement:
Either party may terminate the agreement with 48 hours' written notice after signing the agreement, allowing for early-stage termination if needed.After Work Has Started:
Refunds are determined by the project stage and type:Simple One-Pager Projects: No refunds will be issued once work has commenced, as these projects are fast-turnaround and typically completed quickly.
Business Websites (2-5 pages): The upfront 100% payment is non-refundable once the work has started, covering initial project setup and development time.
Professional Websites (5+ pages with CMS): Refunds are based on completed project milestones. Payments for completed milestones are non-refundable, while refunds may be issued for milestones not yet reached, with unused payments returned proportionally.
Binding Commitment:
Once the contract has been signed, the Client agrees to pay for completed work even if they choose not to proceed with the final delivery. This ensures that Brukly OÜ is compensated for time and resources invested.Final Payment Obligation:
If the Client cancels after substantial work is completed (e.g., 50% or more of development/design is done), the Client is obligated to make a final payment upon termination, calculated proportionally based on project completion level.Notification Requirement:
All cancellations must be submitted in writing via email to info@brukly.com. Verbal cancellations are not considered valid.
2.2 Brukly OÜ-Initiated Cancellations
Before Work Has Started:
If Brukly OÜ cancels the project before any work begins, a full refund will be issued to the Client.After Work Has Started:
If Brukly OÜ cancels the project due to unforeseen circumstances (e.g., technical issues, non-payment, or breach of terms by the Client), refunds will be based on work completed up to that point. Any unused payments will be refunded proportionally.
2.3 Refund Conditions
Refund for Completed Work:
No refunds will be issued for work that has been completed and delivered. Final project approval or sign-off by the client constitutes the completion of the project.Refund for Revisions or Add-On Services:
Revisions: Fees paid for additional revisions or content updates are non-refundable once revision work has begun.
Add-On Services: If add-on services (e.g., SEO, monthly content management, or custom features) are canceled before they begin, a refund may be issued based on work status and mutual agreement in writing.
4. Project Delays and Inactivity
Delays Caused by the Client: If the project is delayed or put on hold for more than 30 days due to the client’s lack of communication, incomplete submissions (e.g., missing content or feedback), or failure to provide necessary materials, Brukly OÜ reserves the right to cancel the project. In such cases, the initial deposit or completed milestone payments are non-refundable.
Reactivation Fee: If the project is resumed after a delay of more than 30 days, a reactivation fee may be charged, depending on the status of the project and resources needed to restart the work.
5. Non-Payment and Breach of Agreement
5.1. Non-Payment:
Invoices are payable upon receipt, with a grace period of 30 days. If the payment is not received within this period, Brukly OÜ reserves the right to pause the project until payment is made in full.
If payment is delayed for more than 30 days, Brukly OÜ may cancel the project, retain any completed work, and pursue legal action or involve a debt collection agency to recover unpaid amounts.
Interest on Late Payments: Any payments not received within the grace period may incur interest penalties as per applicable law.
5.2. Breach of Agreement:
If the client breaches the terms of the agreement (e.g., failure to provide necessary materials, failure to meet deadlines, or refusal to pay), Brukly OÜ reserves the right to cancel the contract and retain any payments made to cover the cost of completed work.
Legal Action: In cases of a serious breach of agreement or fraudulent activity, Brukly OÜ reserves the right to seek legal remedies or pursue enforcement action to recover losses and unpaid amounts. This may include engaging legal counsel or taking action through the appropriate legal or enforcement bodies.
6. Special Circumstances
Force Majeure: If a project is canceled due to unforeseen circumstances beyond either party’s control (e.g., natural disasters, government regulations), refunds will be reviewed on a case-by-case basis, depending on the work completed up to that point.
7. Contact Us
If you have any questions or need further clarification regarding this Cancellation and Refund Policy, please contact us at:
Brukly OÜ
Email: info@brukly.com
Comprehensive Intellectual Property, Information Use, and Data Protection Policy
At Brukly OÜ, we are committed to respecting the intellectual property (IP) of our clients and potential clients, ensuring data protection in line with GDPR, and using publicly available information responsibly during our outreach and service delivery processes. This document outlines our policies regarding ownership, data protection, and intellectual property usage, helping to ensure transparency and avoid any disputes over project ownership and rights.
1. Intellectual Property Policy
1.1 Client Materials
Brukly OÜ does not claim ownership of any logos, text, images, or other IP provided by the Client for use in the project. These materials remain the property of the Client.
It is the Client’s responsibility to ensure that all materials provided are either owned by the Client or properly licensed for use in the project. The Client guarantees that using these materials does not infringe on any third-party rights.
1.2 Work Product Ownership
Ownership Upon Full Payment: Once the project is complete and full payment is received, all intellectual property rights to the final deliverables will be transferred to the Client. Until full payment is made, Brukly OÜ retains ownership of the work product.
Usage Rights: After the final payment, the Client gains exclusive rights to use, modify, and distribute the deliverables as they see fit. The Client may not resell or redistribute the work product without written consent from Brukly OÜ.
1.3 Pre-Existing Materials
Brukly OÜ retains ownership of any pre-existing materials or intellectual property, including but not limited to frameworks, libraries, and tools, that were developed prior to or outside the scope of the Client’s project.
The Client is granted a non-exclusive license to use these pre-existing materials as part of the project deliverables but cannot claim ownership or rights to them.
1.4 Third-Party Intellectual Property
Any third-party content or software (e.g., plugins, libraries, stock images) integrated into the project will remain the property of their respective owners. The Client is responsible for complying with any licensing terms related to such third-party IP.
1.5 Dispute Resolution
Brukly OÜ strives to ensure clear communication regarding intellectual property rights. Any disputes over IP ownership or usage must be submitted in writing, and both parties will attempt to resolve the matter amicably. If a resolution cannot be reached, the matter may be escalated to arbitration or legal proceedings.
2. Ownership and Information Use in Client Outreach
2.1 Use of Publicly Available Information
To showcase our capabilities, Brukly OÜ may use publicly available information from your website or social media (e.g., business name, logos, and text) to create sample designs or website mockups that visualize how your business could benefit from our services.
All information used in our outreach is sourced solely from publicly accessible platforms and will be kept private. We do not share this information with third parties or use it for any purposes other than outreach and demonstration.
2.2 No Claim to Client’s Intellectual Property
When reaching out to potential clients, Brukly OÜ does not claim ownership of or retain rights to any logos, text, images, or other intellectual property that belongs to the client.
The use of such content in our sample websites is purely for demonstration purposes to show how it could be integrated into our pre-made templates. If you decide not to engage in a project with us, we will immediately remove and stop using any materials related to your business.
Non-Commercial Use Clause: All client or potential client information used for demonstration is strictly non-commercial. The mockups or templates created are used only for visualizing potential work as part of outreach and are not intended for resale, public marketing, or any commercial distribution without explicit permission.
2.3 Ownership of Pre-Made Templates
While Brukly OÜ retains ownership of the pre-made website templates used in our demonstrations, the content provided by the Client or sourced from public platforms (e.g., logos, text) remains the Client’s property. The templates themselves are the intellectual property of Brukly OÜ and cannot be copied or used without our explicit permission.
2.4 Removal of Client Information
If you receive a demo website from Brukly OÜ and choose not to proceed with collaboration, you can request the immediate removal of any materials related to your business. Brukly OÜ will respect your decision and delete all materials used for demonstration purposes.
2.5 Transparency in Communication
Our outreach is intended to provide potential clients with a visual demonstration of how their existing content could look in one of our design templates. We do not seek to claim ownership of any business materials, and we are fully transparent about our use of publicly available information for demonstration purposes.
3. Data Processing and GDPR Compliance
3.1 Handling of Personal Data
If Brukly OÜ processes personal data on behalf of the Client (e.g., through websites with contact forms or customer data), we comply with the General Data Protection Regulation (GDPR). This includes ensuring that personal data is:
Processed lawfully, transparently, and only for its intended purpose.
Protected through appropriate technical and organizational measures to prevent unauthorized access or misuse.
Returned to the Client or securely deleted upon project completion, unless otherwise required by law.
4. Copyright and Attribution
Brukly OÜ retains the right to use non-confidential aspects of the completed project (e.g., design concepts) for portfolio or self-promotional purposes (e.g., on our website, social media), provided that client-specific content is not included without permission.
The Client may request that any attribution (such as "Website created by Brukly OÜ") be removed from the final product upon full payment.
5. Non-Payment and Breach of Agreement
5.1 Non-Payment
Brukly OÜ requires timely payment for services rendered. Invoices are payable upon receipt, with a grace period of 30 days. If the payment is delayed, Brukly OÜ may pause the project until payment is made.
For late payments exceeding 30 days, Brukly OÜ reserves the right to:
Terminate the contract.
Retain ownership of any work completed up to that point.
Engage a debt collection agency or pursue legal action to recover unpaid amounts, including applicable interest and fees.
5.2 Breach of Agreement
If the Client breaches the terms of the agreement, Brukly OÜ reserves the right to:
Terminate the agreement.
Retain ownership of the project until full payment is made.
Seek legal remedies for damages caused by the breach.
6. Termination and Intellectual Property Rights
If the contract is terminated before the project is completed, Brukly OÜ will retain ownership of all work completed up to that point, and the Client will not be entitled to any rights over incomplete work unless otherwise agreed.
In the event of early termination, any payments made for completed milestones will not be refunded.
7. Changes to This Policy
Brukly OÜ reserves the right to modify this Intellectual Property, Information Use, and Data Protection Policy at any time. Any updates will be communicated to clients, and the latest version of the policy will always be available on our website.
Privacy policy
Brukly OÜ ("we," "our," or "us") is committed to protecting the privacy and security of our website visitors and clients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our website www.brukly.com or use our web development services.
As a company registered in Estonia, we adhere to the General Data Protection Regulation (GDPR) and other applicable privacy laws. This policy informs you about your rights regarding the personal data you share with us.
1. Data Collection
We collect the following types of personal data:
Personal Identification Information: Name, email address, phone number, company details, and other similar data you provide when contacting us or using our services.
Billing Information: Details related to invoicing, including your name, billing address, and relevant information necessary for processing invoices.
Usage Data: Information about how you interact with our website, including your IP address, browser type, time zone, and browsing behavior through cookies and similar tracking technologies.
Communication Data: Any information p
2. How We Use Your Data
We use your personal data for the following purposes:
Service Provision: To deliver web development services as per your request, including communication and project management.
Customer Support: To address your inquiries, troubleshoot issues, and provide ongoing technical support.
Billing and Payments: To process invoices and payments, verify transactions, and maintain records for tax or legal purposes.
Improvement of Services: To analyze usage patterns on our website, improve our offerings, and personalize your experience.
Compliance: To fulfill legal obligations, such as maintaining business records and complying with applicable regulations.
3. Data Sharing with Third Parties
We do not sell, rent, or trade your personal data to third parties. However, we may share your data with trusted third-party service providers under the following circumstances:
Payment Processors (if applicable): Although we currently process payments via invoices, we may integrate payment processors like Stripe or PayPal in the future. These providers will securely handle your payment data according to their own privacy policies and applicable laws.
Hosting Providers: To host our website and store data.
Analytics Providers: To monitor website traffic and user interactions (e.g., Google Analytics).
Legal and Compliance: If required by law or necessary to protect our legal rights or the rights of others, such as in the event of a court order or regulatory requirement.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, misuse, or alteration. These measures include:
Encryption: We use Secure Sockets Layer (SSL) encryption to protect your data during transmission. SSL encrypts the data exchanged between your browser and our website, preventing unauthorized access during the transfer process.
Access Controls: Only authorized personnel have access to your personal data.
Data Minimization: We collect only the information necessary to fulfill our services and legal obligations.
Regular Audits: We regularly review our security protocols to ensure the protection of your data.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Client Information: Retained for the duration of our service relationship and for a reasonable period thereafter for legal or administrative purposes.
Billing Data: Retained for tax and accounting purposes as required by law.
6. Your Rights under GDPR
Under GDPR, you have several rights regarding your personal data:
Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccuracies in your personal data.
Right to Erasure: You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You can ask us to restrict the processing of your data under certain circumstances, such as if you contest the accuracy of the data or if the processing is unlawful but you don’t want the data deleted. In such cases, we will stop using your data but continue to store it until the issue is resolved.
Right to Object: You can object to the processing of your personal data, especially if it is used for purposes such as direct marketing, although we currently do not engage in such activities.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect data about your browsing activities on our website. This helps us analyze site traffic, improve our services, and provide you with a better user experience.
You can control the use of cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
For more information, please see our Cookie Policy.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you via email or through our website. The latest version of the policy will always be available on this page, with the "Effective Date" at the top.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:
Brukly OÜ
Email: info@brukly.com
Registry Number:17087548
Service Level Agreement
This Service Level Agreement (SLA) outlines the scope of services, response times, and service expectations between Brukly OÜ ("we," "our," or "us") and our clients ("you" or "Client") for the provision of pre-made websites and related services.
1. Overview
Our goal is to deliver pre-made websites tailored for small and medium-sized businesses (SMBs) in various industries. This SLA outlines the services provided, expected turnaround times, responsibilities, and escalation processes.
2. Services Covered
The following services are covered under this SLA:
Delivery of pre-made websites based on templates.
Minor content updates such as replacing placeholder content with your logo, text, and images.
Revisions: Up to 2 rounds of revisions for each website project.
Optional Add-ons: Additional revisions, content updates, SEO optimization, or monthly content management as per the pricing structure.
3. Service Packages
We offer three tiers of website services, with different levels of complexity:
Simple One-pager: Delivery of a one-page website within 1 week based on the project.
Business Website (2-5 pages): Delivery of a website with up to 5 pages within 1-2 weeks based on the project.
Professional Website (5+ pages with CMS): Delivery of a multi-page website with advanced features (e.g., CMS, animations) within 2-3 weeks based on the project.
Additional services, such as monthly content management and SEO, can be requested as part of ongoing service agreements.
4. Response and Resolution Times
We aim to provide timely responses and resolve any issues or change requests according to the following timelines:
4.1. Response Times:
Emails and Requests: Response within 48 hours for all general queries and non-urgent requests.
Urgent Requests: For urgent issues that severely affect website functionality (e.g., downtime or major bugs), we will respond within 1 business day.
4.2. Resolution Times:
Resolution times for website delivery, revisions, and error fixes are based on the complexity of the project and the specific agreement between the client ("you") and Brukly OÜ ("us"). However, we aim to adhere to the following general guidelines to provide efficient, high-quality service:
Website Delivery:
Simple One-Pager: Typically delivered within 1 week of final content approval.
Business Website (2-5 pages): Typically delivered within 1-2 weeks of final content approval.
Professional Website (5+ pages with CMS): Typically delivered within 2-3 weeks of final content approval.
Revisions and Content Updates:
Minor Updates: Completed within 2 business days of request.
Major Updates (e.g., adding new features or pages): Completed within 5-7 business days, depending on the complexity.
Error/Bug Fixes:
Critical Issues (e.g., site down): Resolved within 1 business day.
Non-Critical Issues: Resolved within 5 business days.
Note: These timelines serve as general estimates, and specific deadlines will be agreed upon based on the project scope and requirements.
4.3 Customer Guidance and Support Resources
To support our clients in using and managing their websites effectively, Brukly OÜ will provide video guides or tutorials demonstrating how to adjust, update, or use key features of the system as needed. These resources will be made available to help to make changes independently, facilitating smoother operations and timely adjustments on their end.
5. Client Responsibilities
To ensure the smooth delivery of services, the Client agrees to:
Provide all necessary materials (e.g., logos, text, images) in a timely manner before the start of work.
Review and approve the provided designs or revisions promptly to avoid delays.
Submit requests for content updates, changes, or revisions primarily via email to ensure proper tracking and timely responses.
Respect the delivery timelines specified in this SLA. Urgent requests or late submissions of content may impact the agreed delivery times and could incur additional charges.
6. Availability and Support Hours
Our support is available from Monday to Friday, 9:00 AM to 5:00 PM (local time).
Emails received outside of business hours will be collected, but responses or actions cannot be guaranteed until the next business day.
7. Service Exclusions
The following activities are not covered under this SLA but may be available as additional services:
Major redesigns or overhauls of websites after delivery.
Support for third-party plugins, themes, or integrations not implemented by Brukly OÜ.
Custom website features or functionalities not outlined in the initial agreement.
8. Payment Terms
For all services provided by Brukly OÜ, the payment terms are structured based on the complexity of the website project. The time frames may vary based on complexity of the project. The following outlines the payment terms for each type of project:
8.1 Payment Structure
Simple One-Pager:
100% upfront payment is required before the start of the project.
This ensures a quick and efficient delivery, with the project typically completed within 1 week of receiving final content.
Business Website (up to 5 pages):
100% upfront payment is required before the start of the project.
This approach allows for a streamlined delivery, with the project typically completed within 1-2 weeks after receiving final content.
Professional Website (5+ pages with CMS):
50% upfront payment to initiate the project.
50% final payment upon completion and approval of the website.
The final payment is due once the client has reviewed and approved the finished website, with the project typically spanning 2-3 weeks in total.
8.2 Invoicing and Payment
All invoices will be issued electronically, and payment is due upon receipt.
Payments can be made via bank transfer or credit card, and payment instructions will be provided on the invoice.
Note: All prices do not include VAT. VAT will be added where applicable based on local tax laws.
Late payments may incur interest penalties if not received within 30 days of the invoice date.
8.3 Non-payment or Project Delays
If payment is delayed or not received on time, Brukly OÜ reserves the right to pause the project until payment is made.
Any significant delays in providing necessary content or feedback from the client may also impact project delivery timelines.
9. Termination of Services
Either party may terminate the agreement with 48 hours' written notice after signing the agreement. However, to ensure fair compensation and maintain service quality, the following terms apply:
Termination by Client: If the Client decides to terminate the project after significant work has been completed and provided there is no fault or non-performance on the part of Brukly OÜ, Brukly OÜ reserves the right to charge for all work completed up to the date of termination. This includes prorated charges based on the agreed-upon project scope and rate.
Termination by Brukly OÜ: If Brukly OÜ is unable to complete the project due to delays or lack of communication from the Client, we reserve the right to terminate the agreement and charge for work completed to date.
Binding Commitment: Once the contract has been signed, the Client agrees to pay for completed work even if they choose not to proceed with the final delivery. This ensures that Brukly OÜ is compensated for time and resources invested, regardless of a change in the Client’s decision to continue.
Final Payment Obligation: If the Client cancels the project at any point after substantial work has been completed (e.g., development or design is 50% or more complete), the Client is obligated to make the final payment upon termination, based on the prorated project completion level.
10. Review and Updates
This SLA will be reviewed annually or as needed to reflect changes in services or business operations.
Cancellation and Refund Policy
At Brukly OÜ, we strive to deliver high-quality website development services to our clients. We understand that circumstances may arise where a project may need to be canceled. This policy outlines the terms and conditions for project cancellations and refunds.
1. General Overview
This policy applies to all services provided by Brukly OÜ, including website design, development, content updates, and any additional services provided as part of our project agreements.
By initiating a project with Brukly OÜ, you agree to the terms outlined in this Cancellation and Refund Policy.
2. Cancellations and Refunds
2.1 Client-Initiated Cancellations
Before Project Start:
If you cancel the project before any work begins (i.e., before payment of the initial deposit and provision of materials), you will receive a full refund of any advance payments made.After Signing the Agreement:
Either party may terminate the agreement with 48 hours' written notice after signing the agreement, allowing for early-stage termination if needed.After Work Has Started:
Refunds are determined by the project stage and type:Simple One-Pager Projects: No refunds will be issued once work has commenced, as these projects are fast-turnaround and typically completed quickly.
Business Websites (2-5 pages): The upfront 100% payment is non-refundable once the work has started, covering initial project setup and development time.
Professional Websites (5+ pages with CMS): Refunds are based on completed project milestones. Payments for completed milestones are non-refundable, while refunds may be issued for milestones not yet reached, with unused payments returned proportionally.
Binding Commitment:
Once the contract has been signed, the Client agrees to pay for completed work even if they choose not to proceed with the final delivery. This ensures that Brukly OÜ is compensated for time and resources invested.Final Payment Obligation:
If the Client cancels after substantial work is completed (e.g., 50% or more of development/design is done), the Client is obligated to make a final payment upon termination, calculated proportionally based on project completion level.Notification Requirement:
All cancellations must be submitted in writing via email to info@brukly.com. Verbal cancellations are not considered valid.
2.2 Brukly OÜ-Initiated Cancellations
Before Work Has Started:
If Brukly OÜ cancels the project before any work begins, a full refund will be issued to the Client.After Work Has Started:
If Brukly OÜ cancels the project due to unforeseen circumstances (e.g., technical issues, non-payment, or breach of terms by the Client), refunds will be based on work completed up to that point. Any unused payments will be refunded proportionally.
2.3 Refund Conditions
Refund for Completed Work:
No refunds will be issued for work that has been completed and delivered. Final project approval or sign-off by the client constitutes the completion of the project.Refund for Revisions or Add-On Services:
Revisions: Fees paid for additional revisions or content updates are non-refundable once revision work has begun.
Add-On Services: If add-on services (e.g., SEO, monthly content management, or custom features) are canceled before they begin, a refund may be issued based on work status and mutual agreement in writing.
4. Project Delays and Inactivity
Delays Caused by the Client: If the project is delayed or put on hold for more than 30 days due to the client’s lack of communication, incomplete submissions (e.g., missing content or feedback), or failure to provide necessary materials, Brukly OÜ reserves the right to cancel the project. In such cases, the initial deposit or completed milestone payments are non-refundable.
Reactivation Fee: If the project is resumed after a delay of more than 30 days, a reactivation fee may be charged, depending on the status of the project and resources needed to restart the work.
5. Non-Payment and Breach of Agreement
5.1. Non-Payment:
Invoices are payable upon receipt, with a grace period of 30 days. If the payment is not received within this period, Brukly OÜ reserves the right to pause the project until payment is made in full.
If payment is delayed for more than 30 days, Brukly OÜ may cancel the project, retain any completed work, and pursue legal action or involve a debt collection agency to recover unpaid amounts.
Interest on Late Payments: Any payments not received within the grace period may incur interest penalties as per applicable law.
5.2. Breach of Agreement:
If the client breaches the terms of the agreement (e.g., failure to provide necessary materials, failure to meet deadlines, or refusal to pay), Brukly OÜ reserves the right to cancel the contract and retain any payments made to cover the cost of completed work.
Legal Action: In cases of a serious breach of agreement or fraudulent activity, Brukly OÜ reserves the right to seek legal remedies or pursue enforcement action to recover losses and unpaid amounts. This may include engaging legal counsel or taking action through the appropriate legal or enforcement bodies.
6. Special Circumstances
Force Majeure: If a project is canceled due to unforeseen circumstances beyond either party’s control (e.g., natural disasters, government regulations), refunds will be reviewed on a case-by-case basis, depending on the work completed up to that point.
7. Contact Us
If you have any questions or need further clarification regarding this Cancellation and Refund Policy, please contact us at:
Brukly OÜ
Email: info@brukly.com
Comprehensive Intellectual Property, Information Use, and Data Protection Policy
At Brukly OÜ, we are committed to respecting the intellectual property (IP) of our clients and potential clients, ensuring data protection in line with GDPR, and using publicly available information responsibly during our outreach and service delivery processes. This document outlines our policies regarding ownership, data protection, and intellectual property usage, helping to ensure transparency and avoid any disputes over project ownership and rights.
1. Intellectual Property Policy
1.1 Client Materials
Brukly OÜ does not claim ownership of any logos, text, images, or other IP provided by the Client for use in the project. These materials remain the property of the Client.
It is the Client’s responsibility to ensure that all materials provided are either owned by the Client or properly licensed for use in the project. The Client guarantees that using these materials does not infringe on any third-party rights.
1.2 Work Product Ownership
Ownership Upon Full Payment: Once the project is complete and full payment is received, all intellectual property rights to the final deliverables will be transferred to the Client. Until full payment is made, Brukly OÜ retains ownership of the work product.
Usage Rights: After the final payment, the Client gains exclusive rights to use, modify, and distribute the deliverables as they see fit. The Client may not resell or redistribute the work product without written consent from Brukly OÜ.
1.3 Pre-Existing Materials
Brukly OÜ retains ownership of any pre-existing materials or intellectual property, including but not limited to frameworks, libraries, and tools, that were developed prior to or outside the scope of the Client’s project.
The Client is granted a non-exclusive license to use these pre-existing materials as part of the project deliverables but cannot claim ownership or rights to them.
1.4 Third-Party Intellectual Property
Any third-party content or software (e.g., plugins, libraries, stock images) integrated into the project will remain the property of their respective owners. The Client is responsible for complying with any licensing terms related to such third-party IP.
1.5 Dispute Resolution
Brukly OÜ strives to ensure clear communication regarding intellectual property rights. Any disputes over IP ownership or usage must be submitted in writing, and both parties will attempt to resolve the matter amicably. If a resolution cannot be reached, the matter may be escalated to arbitration or legal proceedings.
2. Ownership and Information Use in Client Outreach
2.1 Use of Publicly Available Information
To showcase our capabilities, Brukly OÜ may use publicly available information from your website or social media (e.g., business name, logos, and text) to create sample designs or website mockups that visualize how your business could benefit from our services.
All information used in our outreach is sourced solely from publicly accessible platforms and will be kept private. We do not share this information with third parties or use it for any purposes other than outreach and demonstration.
2.2 No Claim to Client’s Intellectual Property
When reaching out to potential clients, Brukly OÜ does not claim ownership of or retain rights to any logos, text, images, or other intellectual property that belongs to the client.
The use of such content in our sample websites is purely for demonstration purposes to show how it could be integrated into our pre-made templates. If you decide not to engage in a project with us, we will immediately remove and stop using any materials related to your business.
Non-Commercial Use Clause: All client or potential client information used for demonstration is strictly non-commercial. The mockups or templates created are used only for visualizing potential work as part of outreach and are not intended for resale, public marketing, or any commercial distribution without explicit permission.
2.3 Ownership of Pre-Made Templates
While Brukly OÜ retains ownership of the pre-made website templates used in our demonstrations, the content provided by the Client or sourced from public platforms (e.g., logos, text) remains the Client’s property. The templates themselves are the intellectual property of Brukly OÜ and cannot be copied or used without our explicit permission.
2.4 Removal of Client Information
If you receive a demo website from Brukly OÜ and choose not to proceed with collaboration, you can request the immediate removal of any materials related to your business. Brukly OÜ will respect your decision and delete all materials used for demonstration purposes.
2.5 Transparency in Communication
Our outreach is intended to provide potential clients with a visual demonstration of how their existing content could look in one of our design templates. We do not seek to claim ownership of any business materials, and we are fully transparent about our use of publicly available information for demonstration purposes.
3. Data Processing and GDPR Compliance
3.1 Handling of Personal Data
If Brukly OÜ processes personal data on behalf of the Client (e.g., through websites with contact forms or customer data), we comply with the General Data Protection Regulation (GDPR). This includes ensuring that personal data is:
Processed lawfully, transparently, and only for its intended purpose.
Protected through appropriate technical and organizational measures to prevent unauthorized access or misuse.
Returned to the Client or securely deleted upon project completion, unless otherwise required by law.
4. Copyright and Attribution
Brukly OÜ retains the right to use non-confidential aspects of the completed project (e.g., design concepts) for portfolio or self-promotional purposes (e.g., on our website, social media), provided that client-specific content is not included without permission.
The Client may request that any attribution (such as "Website created by Brukly OÜ") be removed from the final product upon full payment.
5. Non-Payment and Breach of Agreement
5.1 Non-Payment
Brukly OÜ requires timely payment for services rendered. Invoices are payable upon receipt, with a grace period of 30 days. If the payment is delayed, Brukly OÜ may pause the project until payment is made.
For late payments exceeding 30 days, Brukly OÜ reserves the right to:
Terminate the contract.
Retain ownership of any work completed up to that point.
Engage a debt collection agency or pursue legal action to recover unpaid amounts, including applicable interest and fees.
5.2 Breach of Agreement
If the Client breaches the terms of the agreement, Brukly OÜ reserves the right to:
Terminate the agreement.
Retain ownership of the project until full payment is made.
Seek legal remedies for damages caused by the breach.
6. Termination and Intellectual Property Rights
If the contract is terminated before the project is completed, Brukly OÜ will retain ownership of all work completed up to that point, and the Client will not be entitled to any rights over incomplete work unless otherwise agreed.
In the event of early termination, any payments made for completed milestones will not be refunded.
7. Changes to This Policy
Brukly OÜ reserves the right to modify this Intellectual Property, Information Use, and Data Protection Policy at any time. Any updates will be communicated to clients, and the latest version of the policy will always be available on our website.
© 2024 BRUKLY - ALL RIGHTS RESERVED
© 2024 BRUKLY - ALL RIGHTS RESERVED